FAQ
About our products
What are food supplements? Food supplements are products designed to add to a normal diet. They are not a substitute for a varied and balanced diet and a healthy lifestyle.
Are Zenutra products vegan? Yes. All five Zenutra products are vegan, and our capsules are made from vegetable cellulose [CONFIRM for Berberine: pullulan or HPMC]. The product pages list each product's full ingredients.
Are they free from gluten, dairy and soy? Our products are gluten free, dairy free and soy free, with no additives. Check the label and the "Full ingredients" section on each product page.
How do I take each product?
| Product | How to take | Pack |
|---|---|---|
| Ashwagandha KSM-66® 600mg | 2 capsules daily | 60 capsules, 30 days |
| Magnesium Bisglycinate 700mg | 2 capsules daily | 90 capsules, 45 days |
| PrimaVie® Shilajit 250mg | 1 capsule daily | 60 capsules, 60 days |
| Korean Panax Ginseng 1000mg | 2 capsules daily | 60 capsules, 30 days |
| High Strength Berberine 500mg | 1 capsule twice daily with food | 60 capsules, 30 days |
Always follow the directions on the pack and do not exceed the recommended daily intake.
Can I take more than one Zenutra product? Many people do, and our "Build your daily stack" table on each product page shows how they fit together. Do not exceed the recommended daily intake of any product, and check the labels, because some products contain the same nutrient (for example Zinc or Vitamin C). If you are unsure, ask a pharmacist or healthcare professional.
Can I take supplements if I am pregnant, breastfeeding, have a medical condition or take medication? Please consult a healthcare professional before taking any food supplement if you are pregnant or breastfeeding, have a medical condition or are taking medication.
Where do I find the full ingredients and warnings? On each product page, under "Product details". They are also on the label of every pack.
Where should I store them? Keep the lid securely closed, in a cool, dry place, out of reach of children.
Delivery
How much does delivery cost?
- Standard delivery (2-3 working days): £3.50. Free on orders over £15.
- Next day delivery: £4.50. Free on orders over £35.
Where do you deliver? Across the United Kingdom: England, Scotland, Wales and Northern Ireland.
When will my order be dispatched? Order before 2pm, Monday to Friday, and we dispatch the same day. After 2pm we still try to get orders out before the Royal Mail collection at 3.50pm, but same-day dispatch is only guaranteed on orders placed before 2pm. We don't dispatch at weekends or on bank holidays, so those orders go out on the next working day.
Who delivers my order? Royal Mail Tracked 24 and Tracked 48, and occasionally Parcelforce. You will receive an order confirmation with a tracking ID, so you can follow your order once it has been dispatched.
How long will next day delivery take? Next day delivery is typically the next working day, though it can occasionally take longer for reasons outside our control.
Returns and cancellations
Can I cancel my order? Yes. If you are a consumer buying online you have 14 days from the day you receive your goods to tell us you wish to cancel. You then have a further 14 days to send the goods back. There is no form and no reason is needed. Email [info@savant-health.com] with your order number.
What condition must returned items be in? Unused and in their original condition, with any seals intact. Because these are food supplements, we cannot accept returns of items that have been opened or unsealed, for health and hygiene reasons.
How will I be refunded? We refund the price you paid for the goods, together with the standard delivery cost. If you chose next day delivery, we refund the standard delivery cost rather than the premium. We aim to refund you within 7 days of receiving the returned item.
Who pays for return postage?
- You have changed your mind: you pay.
- The item is faulty, damaged or defective: we pay.
- We sent the wrong item: we pay.
If your item arrives faulty or damaged, please contact us before returning it and we will arrange collection or cover the postage. We will offer you a replacement or a full refund, whichever you prefer.
Where do I send returns? Please contact us first so we know to expect it. Then send it to: Savant Distribution Ltd, Quarry House, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom. We recommend getting proof of postage. Until we receive the item, it remains your responsibility.
Contact
How do I contact you? Use our [contact page] or email shop@zenutra.co or call 01133885230.