Refund policy

Your right to cancel If you are a consumer buying online, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is in addition to, and separate from, your rights if something is faulty.

How long you have You have 14 days from the day you receive your goods to tell us you wish to cancel. Once you have told us, you then have a further 14 days to send the goods back.

How to cancel Just tell us. There is no form to fill in and no reason required. Email info@savant-health.com with your order number and let us know you are cancelling.

Condition of returned goods Items must be unused and in their original condition, with any seals intact. Because these are food supplements, we are unable to accept returns of items that have been opened or unsealed, for health and hygiene reasons.

Your refund We will refund the price you paid for the goods, together with the standard delivery cost of getting them to you. If you chose next day delivery, we refund the standard delivery cost rather than the premium. We aim to refund you within 7 days of receiving the returned item.

Who pays for return postage

• You have changed your mind: you pay.
• The item is faulty, damaged or defective: we pay.
• We sent the wrong item: we pay.

If your item arrives faulty or damaged, please contact us before returning it and we will arrange collection or cover the postage. We will offer you a replacement or a full refund, whichever you prefer.

Where to send returns Please contact us before returning anything, so we know to expect it. Then send returns to: Savant Distribution Ltd, Quarry House, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom. We recommend obtaining proof of postage. Until we receive the item, it remains your responsibility.